What is SmartHub? 

SmartHub is your online portal to manage your ACEC account(s). This includes viewing billing and payment history, enrolling in auto pay, updating personal information, viewing your usage, reading monthly publications and so much more! Don’t forget to download our FREE app in the App Store or through Google Play.

Want to register for a SmartHub account or log in to an existing account?

Click Here 


How to create an account:

  1. Click the “New User? Sign up to access our Self Service site” hyperlink.
  2. Enter your account number for your ACEC account and last name or business name associated with that account.
  3. Enter a valid email address. This will become your username.
  4. Enter the security information required. Note: Security information may vary. You can be asked for a variety of verification information. Examples include:
    • Last bill amount
    • Mailing zip code
  5. Check the box that says “I’m not a robot”
  6. Check the box that says “I accept the Terms and Conditions”
  7. Click submit.



Billing and Payment History:

Did you know you can print copies of previous bills and review your payment history up to one year? Billing History displays information such as the billing date, total due, adjustments, and allows you to view a PDF of your bill and usage via graphs. Payment History will tell you when you made a payment, the amount, and payment method.


Pay Your Bill:

Paying on your account(s) is simple and easy with SmartHub. Simply click “Pay Now” in the top right corner of your screen and SmartHub will walk you through making a payment step-by-step. You can pay your entire balance due, make a partial payment, or pay a specific amount, for one account or several.

Payment Methods available through SmartHub:

  • Visa
  • Mastercard
  • Discover
  • Checking Account
  • Savings Account


Usage History:

SmartHub will become your favorite tool when it comes to evaluating your electric usage! You can view your usage with the three different charts below. Weather, number of days in your billing cycle, electric usage, daily information, and more can be viewed here. Compare usage month-to-month or to a previous year all with the usage graphs available in SmartHub.















Auto Pay:

Located under Billing & Payments, our auto-pay option allows you to have your bill amount automatically deducted from your credit/debit card or bank account. There is no fee to enroll in auto-pay. Auto-pay is set up on your due date every month, at which time we will automatically pull the amount that is due from your credit/debit card or bank account; no action is needed from you.

For Terms and Conditions of Enrollment, click here.



Reporting Power outages:

When you log into your SmartHub account, you can report power outages for your electric service. Reporting your outages lets us know what exact locations are without power and allows our crews to have a pin-point location when assessing the outage. While you’re logged in, be sure to sign up for outage notifications too! We’ll keep you updated if there is an interruption in your service.




Did you know that you can receive notifications via text or email on a variety of things about your account? Once logged into SmartHub, go to Settings, then Contact Methods. We want to make sure we have your information correct first. From there, go to Manage Notifications and select what you’d like to be notified about and how. Bill available, payment confirmation, auto pay, and outage information are just a few notifications you can receive! If you need help setting up your notifications, give us a call at (800) 831-8629 and we’d be happy to walk you through the process.



Operation Round-Up:

You can also sign up for Operation Round-Up through your SmartHub account! Operation Round-Up is a program where you can round your bill up to the next even dollar amount and your spare change is contributed to Adams-Columbia Community Fund, where the monies are used for local projects and charities within Adams-Columbia’s service area. For more details on our Operation Round-Up program, click here.


Updating Your Information & Settings:

Under Settings, you’re able to update your email and password for logging into SmartHub, security phrase, description for your meter (example: garage, house, shed, etc.), set up stored payment method, and your paperless billing status (to receive your bill on paper in the mail or electronically via email). The convenience of updating your own information saves you time and ensures all of your information with us is correct.



This option gives you the opportunity to vote for your board of directors, even if you aren’t able to make it to the Annual Meeting. By voting through SmartHub, your ballot is linked directly with your membership. Voting for your board of directors is one of the perks of being a member of our cooperative. Take advantage of this voting option to make your voice heard!


Quick Links:

When viewing from a laptop or desktop computer, the quick links menu is available along the left navigation pane at the bottom. These links give you access to our website and are some resources our members may find handy.


Questions or Concerns?

Give us a call at (800) 831-8629 and one of our customer service representatives will be happy to help walk you through all that SmartHub has to offer.