Calling this toll-free number will put ACEC members in touch with our automated power outage reporting system. The system helps you experience fewer busy signals and provides important outage information.
ACEC needs your help to keep our member database up-to-date. Having current information is invaluable when reporting a power outage or other emergency. With current telephone numbers (including cell phones) entered into our power outage reporting system we can efficiently respond to the trouble spot. It also ensures we can contact you in an emergency.
Please stay in touch by providing us with your current contact information. Call an ACEC Customer Service Representative at 800-831-8629, or e-mail us at firstname.lastname@example.org. ACEC respects the privacy of our members; our database is confidential and is only used for official cooperative business.
We know you rely on us to restore your power after an outage. ACEC works hard to deliver safe, reliable electricity to all members. So, the big question is; what causes power outages?
Many outages are caused by weather, animals, and nature but there are other ways outages occur. The public may also cause an outage (car-pole accident, digging and hitting an underground line, etc.) And every occasionally, equipment may fail.
What to do during an outage
It may not look like anything is happening, but the lines may still be energized and are very dangerous. If you come across downed power lines, contact us as soon as possible.
Although you may not see any damage on your property or street, there may be damage to the equipment that brings the electricity to your neighborhood. If you do see damage, please report it immediately.
Have an Emergency Kit ready. Our crews work as quickly and safely as they can to restore power, but it may take time to assess the full extent of the damage to our system and make the necessary repairs to restore power to your home. This kit includes items to get you by for a couple of days should an emergency strike.
Items to include in your Emergency Kit: