Front of Statement

1 - Bill Header

Office and Outage phone numbers along with account information (helpful when contacting the office). Account information includes service location, map location, billing date and account number. This same information is also found at the top of page 2.

2 - Billing Summary

This shows previous balance, payments, adjustments, current charges and ending balance.

3 - Amount Due

Amount is owed upon receipt. Any amount left owing after the due date is subject to penalty.

4 - Details

Your account detail includes the following:

• Residential or Seasonal Service – This billing’s kilowatt-hour usage. If you have more than one meter, i.e. electric heat, your usage and charges are detailed here.
• Facility Charge – (A per day charge) The Facility Charge helps to cover the cost of bringing electricity to your home or business. Some of the items included in this charge are labor, trucks, wire, transformers and power poles to build and maintain the distribution system, plus insurance, interest and taxes.
• Power Cost Adjustment – The Power Cost Adjustment that you see on your bill is an amount per kilowatt-hour that will either be added to or subtracted from your bill each month. This is determined by whether our wholesale power suppliers charged ACEC more or less to generate and deliver power to us, than the price that was set at the time of the rate implementation. The credit or charge to each account is passed through as a power cost adjustment rather than having to negotiate new rate agreements every time the cost of fuel for generation raises or lowers.
• Sales Taxes, when applicable – This is charged on the June through November bill statements for primary Wisconsin residents.
• WI Non-Taxable Program Charge – This monthly fee is required under state of Wisconsin legislation. The fees are aimed at improving energy conservation and providing low-income energy assistance.
• Additional Charges – If applicable, such as Operation Round Up, RenewNow, yard lights and surge protection.

5 - Messages from ACEC, Your Touchstone Energy^® Cooperative

Special information will be highlighted in this area, and may also be found on page 2.

6 - Remittance Stub

The bottom portion of your statement should be returned with your payment in the enclosed envelope, unless account is automatically set up for draft. In this case, bill statement will read “Date to be Drafted” and “Amount to be Drafted”.

Back of Statement

7 - Electric Service

This section includes kWh, rate and meter information. Your meter number, rate schedule, number of days in billing cycle, current and prior read dates, current and prior readings and meter usage.

8 - Energy Usage History

This graph shows your kilowatt-hour usage for the past 13 months.

9 - Change of Address/Operation Round-Up or Credit Card Payment

Please complete this section if your address information is incorrect, you would prefer to pay this statement by credit card OR you would like to sign up for Operation Round-Up.